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Understanding that your system is being kept track of can bring you comfort which's why Electric is here to support your organization.

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Contact the IT Help Desk for one-on-one client assistance. Get over-the-phone troubleshooting and assistance by calling 573-341-4357 (HELP) or clicking the chat button for quick one-on-one service.  Try This  can check out the Aid Desk for in-person troubleshooting at Curtis Wilson Laws Library; consultations aren't required. Help Desk Hours: See updated phone hours >> Monday - Friday 8am - 5pm: Monday - Friday 8:30 am - 4:30 pm.

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What is an IT Support Professional? If you have a passion for innovation and love issue fixing, you may desire to consider ending up being an IT support specialist! An IT support specialist supplies help and technical support to either businesses or customers that are experiencing technical, hardware, or software application issues. Some examples of these problems are sluggish performance, connection problems, and an inability to access information.

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They educate customers and employees, answer concerns, and troubleshoot any associated issues about technology-based product or services. IT support professionals are able to deal with many customer problems over the telephone or through e-mail, however some issues need to be handled on site, particularly if the computer software application and hardware needs to be modified, cleaned up, or repaired.

When helping customers and end-users, an IT support specialist will ask specific questions in order to understand the issue. Because the majority of people are not acquainted with technical terms and may be annoyed in trying to explain the issue, the support professional will require persistence, good listening skills, and excellent interacting abilities.

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If brand-new software application or hardware is obtained, they will evaluate the item, provide feedback to the vendor, and make sure the items work with the business's existing items and systems. When systems are re-vamped company-wide, the IT support professional will establish training sessions to introduce the brand-new software or hardware to the employees, and explain how they operate in layman's terms.